Where to find support at UNE | Advocacy & Welfare

Whether it be technical issues, academic concerns, or finding everything just a little too overwhelming (it happens to the best of us), there are many services at UNE that students can turn to for support.

To save you from searching high and low for all that UNE has to offer, we’ve put together an A-Z of the support services available to you! Let’s get into it…

Academic Skills Office (ASO)

If it’s been a while since you last wrote an essay or have zero idea on where to begin with referencing, the ASO is your go-to in refreshing your academic skills. They offer workshops for all UNE students and include tips on academic writing, reading, referencing, basic maths and statistics help.

Email them at asohelp@une.edu.au.

Advocacy & Welfare

If you’re looking for someone who understands the pressures of student life, then look no further than Advocacy & Welfare. You can trust their team of independent and student advocates to guide you in the right direction when things don’t go to plan. Their list of services ranges from applying for special consideration to helping you lodge your tax return. They also offer free and independent advice on such things as academic & behavioural misconduct, appeals, and remission of fees.

Counselling and Psychological Services (CAPS)

Know that you never have to do it alone. All UNE students, both on-campus and online, can access free and confidential counselling through CAPS’s team of qualified psychologists.

They also offer ‘Study Gym’ sessions for anyone seeking tips on procrastination, managing workload, and increasing concentration – sign us up!

Email them at studentcounselling@une.edu.au or ring (02) 6773 2897

Dixson Library

If a library isn’t the first thing that comes to mind when you think about support at UNE, then you haven’t experienced our amazing librarians! Their team can assist you in finding academic journals and sources for tackling those research assignments.

Pop in and see the front desk or reach out to them on (02) 6773 2458.

Employability & Careers

Whether you’re at the beginning of your studies or well into your student journey, thinking about your career post-study can be all-consuming! The Careers Team is here to help you progress from a university student into an employable graduate. You can reach out to them for tips on resume writing, clarifying your career aspirations, and even testing out their interview simulation tool.

Email them at careers@une.edu.au

First Year & Academic Advisors

Freshers – this one is for you. First Year Advisors are here to help anyone who’s new to the university. Think of them as that wise friend you can call upon when confused or unsure about your coursework. You can also enrol in the First Year Academic Skills Support page on Moodle. Ask your unit coordinator for the link!

IT Services

If turning it off and back on again simply won’t work, then maybe try reaching out to IT. They are wizards in helping you access your UNE accounts, setting up software on your computer, and answering all your study-related computer queries.

Email them at servicedesk@une.edu.au or ring via +61 (2) 6773 5000 or toll-free 1800 763 040

Oorala Aboriginal Centre

The Oorala Aboriginal Centre is the hub for all Aboriginal and Torres Strait Islander students at UNE. They can help you with everything from course enquiries to accessing ABSTUDY and scholarships.

Email them at ooralasupport@une.edu.au or ring+61 2 6773 2233

PASS@UNE

Peer-Assisted Study Sessions are designed to target traditionally difficult units. Essentially, you can join in on regular, peer-assisted study sessions to work together with a leader and other students to review course content and engage with your classmates outside of class. Look for the PASS logo on your unit’s Moodle Home page.

Regional Study Centres

In addition to UNE’s Tamworth, Taree and Sydney (Parramatta) locations, UNE has a network of Regional Study Centres across New England and Northwest NSW. Through the Regional Study Centre Network, students can access:

Student PCs and printing facilities
eduroam Wi-Fi and access to the AARNet network
BYO device workstations
Direct phone link to UNE academic and professional staff
Extend access to study space

Safety, Security & Information

Safety and Security provides round-the-clock security services on campus. They can assist you if you’re lost on campus, parking, student ID cards, and so much more. They can also help you get between town and campus with their free shuttle bus service which runs during trimesters 1 and 2. You can get in touch with them at any time if you have a security or safety concern, and even if you are studying late and would like someone to walk you to your car.

Call 6773 2099

Student Accessibility and Wellbeing

Student Accessibility and Wellbeing are here to make sure that every UNE student can overcome barriers to their study. This includes students who are members of the volunteer or employed defence force and emergency services, students with learning difficulties, injuries, disabilities, carers, survivors of domestic and intimate partner violence, rural and remote students, incarcerated students and students on permanent humanitarian visas. SAWO also supports students who are formally recognised as elite athletes.

Email them at accessinclusion@une.edu.au, or call+61 2 6773 2897

Student Grievance Unit

The SGU is an independent investigative unit that helps with the resolution of any student-related issues, concerns or complaints submitted by students, staff, residential schools, associated businesses and any entity that undertakes operations on behalf of the University of New England. You can reach out to the SGU to submit a formal complaint, seek advice or access mediation services.

Get in touch by submitting this form via AskUNE.

UNE International

Moving to another country to study is both exciting and nerve-wracking. Thankfully, the team at UNE International are here to support you when you come to UNE. They can assist you with visa, course information, and accommodation, and connect you to the English Learning Centre.

Email them at uneinternational@une.edu.au or ring via (02) 6773 3192 for assistance.

If you’re ever uncertain of where you can go for support while you’re studying with UNE, you can always reach out to us at Advocacy & Welfare and we’ll be able to direct you.

Remember, you’re never alone at UNE.

A guide to student support at UNE